At Velamuse, we are committed to providing customers in the United Kingdom with a secure, clear and convenient payment experience. This policy explains the payment methods we accept and how payments are handled when an order is placed through our website.
Accepted Payment Methods
Depending on availability at checkout, Velamuse accepts:
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Maestro
- Mastercard
- Shop Pay
- UnionPay
- Visa
Payment options may vary according to your device, browser, location or payment provider. The methods displayed at checkout are the methods currently available for your order.
Currency, Taxes and Charges
Orders placed for delivery within the United Kingdom are displayed and processed in Pound Sterling (GBP / £).
Before payment is submitted, the checkout page will show:
- Product prices
- Applicable discounts
- Applicable taxes
- Delivery charges, where applicable
- The final amount payable
The amount displayed on the final checkout screen is the amount Velamuse will request from your selected payment method. We do not add undisclosed transaction or handling charges after an order has been submitted.
Delivery costs and available delivery services are explained in our Shipping Policy.
If you use a payment method issued outside the United Kingdom, your bank may apply currency-conversion or international transaction charges. These charges are imposed by the payment provider and are not collected by Velamuse.
Payment Authorisation
By submitting an order, you authorise Velamuse and its payment-processing partners to charge the payment method selected at checkout for the complete order total.
A transaction may be declined or delayed if:
- The payment details are incorrect
- Sufficient funds are unavailable
- The bank does not approve the transaction
- Additional verification is required
- The transaction is identified as potentially unauthorised or fraudulent
If a payment is unsuccessful, the order will not be confirmed until a valid payment has been completed.
Payment Security
Our website uses an encrypted HTTPS/SSL connection to protect information transmitted during checkout.
Payments are processed through secure third-party payment providers. Velamuse does not directly store complete payment-card numbers or card security codes on its own systems.
Your bank may require additional authentication, including 3D Secure or verification through a banking application.
For your protection, never send complete payment-card details by email, telephone or live chat.
Order Confirmation
After successful payment authorisation, an order-confirmation email will be sent to the email address provided during checkout. This email will normally include your order number, purchased items, payment summary and delivery details.
Please check the information carefully. If you do not receive the confirmation email, check your spam or junk folder or contact us at support@velamuse.store.
Cancellations and Refunds
Please contact us as soon as possible if you need to request an order change or cancellation. We cannot guarantee that an order can be changed or cancelled after it has entered processing or has been dispatched.
Approved refunds are returned to the original payment method. Bank processing times may apply after a refund has been issued.
For eligibility, return instructions and refund timelines, please review our Return & Refund Policy.
Contact Information
For payment or order-related questions, contact us using the details below:
Trade Name: Velamuse
Support Email: support@velamuse.store
Phone Number: +44 343 337 7889
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (UK Time – GMT/BST)
Business Address: 91 Gwynedd Ave, Swansea, SA1 6LH, United Kingdom