Shipping policy

Shipping Policy

Date of Issue: August 26, 2026

Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience for every order placed through our Shopify store.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Standard Shipping: Approximately 5–10 business days
Express Shipping: Approximately 2–5 business days, where available

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather, carrier disruptions, public holidays, or other circumstances beyond our control.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery address, order size, and available shipping method.

If free shipping promotions are offered, the applicable terms and minimum order requirements will be displayed on our website.

4. Tracking Your Order

When tracking is available, tracking details will be sent to the email address provided when placing your order.

Please allow up to 48 hours for tracking information to become active after your shipping confirmation has been issued.

5. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete delivery information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at ukshopifystore59@gmail.com. We will do our best to update the address before the order is shipped.

Once an order has been shipped, we may be unable to change the delivery address.

6. Lost, Stolen, or Damaged Packages

If your package appears to be lost, stolen, or damaged during delivery, please contact us at ukshopifystore59@gmail.com as soon as possible.

For damaged packages, please retain the packaging and provide photographs when requested so that we can assist with the matter and, where appropriate, work with the shipping carrier to investigate.

7. International Shipping and Customs

For international orders, the customer may be responsible for customs duties, import taxes, or other fees imposed by the destination country.

Customs policies vary by country, and we cannot guarantee that an international shipment will not incur additional charges or delays.

8. Delivery Delays

While we aim to meet the estimated delivery times, we cannot be held responsible for delays caused by shipping carriers, customs authorities, weather conditions, strikes, incorrect address information, or other circumstances outside our reasonable control.

If your order has not arrived within a reasonable period after the estimated delivery date, please contact us so we can help investigate.